Shipping Policies & Procedures

All Sales Final Policy

All sales are final. No refunds, returns, exchanges, or cancellations are accepted.
We are unable to accommodate , cancellations or exchanges, as well as any name, shipping, or billing changes after an order has been placed. We do not have the ability to combine or split orders, add discount codes or products, or contact shipping companies to correct shipping addresses post the checkout process. Unauthorized returned packages will not receive a refund or credit.

FOR Amazon Exclusive Products

All products sold on and paid for through the Amazon Marketplace on amazon.com by author Sherron Barnhill/Procare Solutions Consulting are subject to Amazon SHIPPING POLICIES

Shipping Policies & Procedures for Physical Products

All orders on physical products shipped out on a rolling basis in order of queue. We utilize a third party to assemble our planner inserts, notepads, etc. and therefore shipping is subject to their processing and shipping timelines. Order Processing Time is 3-5 days. Most orders arrive within 1-2 weeks.
All digital products are instantly accessible upon order placement unless otherwise specified on their product page or subject to a specific cohort and time sensitive opening, i.e. Time and Seasons planner course for the Entrepreneur always opens December 1st each year

Shipping Prices

Our shipping and processing charges are intended for order processing, handling, packing of the products you purchase, and delivering them to you. Shipping rates are based on real carrier rates and vary depending on the products ordered and destination. To determine your specific shipping cost, you must add the items to your cart, input your address and shipping rates will be populated on your screen.

Order Assistance

If you have received a damaged/defective item from an order placed in our online shop, please email us at contact@procaresolutionslc.com with your name, receipt, order number, nature of the issue, and clear photo of damage/defect. We cannot process exchanges for damages if the product has been written in, used, or mishandled. After tracking information indicates you have received your planner inserts to your US address, you have 5 DAYS to report this damage to us. This policy applies to all orders shipped in the United States.

ORDER PROCESSING

We do not offer overnight, express, or expedited shipping.
We use a third party to print and ship our planners. Once items are entered into an order queue and shipped, we cannot be personally held responsible for shipping delays. Once products have been shipped by our supplier and are in the hands of the courier, we are no longer in control of the product delivery.

ORDER CONFIRMATION AND TRACKING EMAILS

You will receive an order confirmation email once your order has been submitted successfully. You will then receive an email once your order ships, and receives a tracking number.

SHIPMENT OF ORDER & SHIPPING ADDRESS

At time of your order placement, please ensure that the correct shipping address is input into your order form. We cannot guarantee that shipping address updates will be honored after your order has been placed through our system. If for some reason, our system does not recognize your address, you will receive an email from us. Until we get a response from you, we will not input your order. If you have any questions concerning this policy, please email us at contact@procaresolutionslc.com

Orders will ship to the address you provided upon checkout at the time of purchase. We do not have the ability to correct shipping addresses post the checkout process. Please double-check that your information is correct prior to completing your purchase. Once your order is received, Procare Solutions Consulting, is no longer in control of the shipment. The carrier does not provide us with different information than they provide you with the tracking number.
If you would like to inquire with the carrier directly re: the delivery details of the package, here is some helpful contact info:

If you would like to redirect your package to a different address than what you provided during the checkout process, you will need to utilize the USPS Package Intercept program for a USPS imposed fee. Please contact them directly for more information and to inquire about eligibility. Once you receive your tracking number, you may initiate the USPS Package Intercept program here.
If the carrier has damaged or lost the shipment, a claim will need to be filed. To file a USPS claim, click here. We will be happy to help you with this process, and initiate a replacement!

NON-REFUNDABLE SHIPPING

Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges.

Shipping Prices for all products are as listed on the checkout page

INTERNATIONAL SHIPPING

IMPORT DUTIES, TAXES AND CHARGES

Orders placed in Georgia are subject to GA Tax
Import duties, taxes and charges are not included in the item price or shipping fee. These charges are set by the destination country, city, or state and become the buyer’s responsibility. Please check with your customs office to determine what the additional costs and delays could entail prior to purchasing.

For any concerns not addressed here or by this policy, contact us at contact@procaresolutionslc.com and we will be happy to assist you!